Shipping Policy

Digital products (sample packs, drum kits, MIDI)

Digital products are delivered instantly. After checkout you'll get a download link via email. No shipping, no waiting.

Didn't get the email? Check your spam folder. Still nothing? Email us at support@vixerenation.com with your order number.

Physical products (caps, merch)

Processing time: 1-3 business days after your order is confirmed.

Shipping within The Netherlands:

Standard: 1-2 business days after dispatch
Cost: shown at checkout

Shipping to Europe:

Standard: 3-7 business days after dispatch
Cost: shown at checkout

International shipping (outside Europe):

Standard: 7-14 business days after dispatch
Cost: shown at checkout
Import duties or customs fees may apply depending on your country. These are the responsibility of the buyer.

Tracking

You'll receive a tracking number via email once your order ships. If tracking shows delivered but you haven't received it, contact your local carrier first, then reach out to us.